Privacy and Cookies Policy
What is Personal Data?
The General Data Protection Regulation applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified by reference to data items such as: name, contact details, unique identification numbers, location data or online identifiers.
What we need?
Culross Global is a Controller of the personal data you provide us. We may collect the following types of personal data from you:
Why we need it?
In most cases your personal data will be processed to perform our contract with you, and/or to comply with a legal obligation. Most commonly we will use your personal data in the following circumstances:
What we do with it?
Culross Global has comprehensive policies and procedures in place to ensure your personal data is kept safe and secure. Your personal data is processed in:
Hosting and storage of your data takes place in the following secure data centres (all with firewalls, data encryption, intrusion detection and 24/7 physical protection of facilities):
Your personal data will be used for the following purposes (which may overlap):
Legitimate interests purposes
Where there is no other lawful basis to process personal data, we may ask for your consent. For example:
Monitoring your communications with us
We monitor and record your communications with us in accordance with applicable laws. This includes telephone calls, emails and letters. We do this for the purposes of complying with legal obligations to prevent and detect crime, quality control and monitoring purposes, and when we need to consider a record of communication (such as if you make a complaint).
How long we keep it
Under applicable laws, we are required to keep your documents for at least five years according to the Data Retention Policy. After this period, your personal data will be irreversibly destroyed. Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Personal Data Protection Policy for more information on our personal data retention schedule.
Duty to inform
It is important that your personal data remains current and accurate. Please keep us informed if your personal data changes during your relationship with us.
What are your rights?
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please send written notice to any registered office of Culross Global or alternatively email us.
In the event that you wish to complain about how we have handled your personal data, please send written notice to any registered office of Culross Global or alternatively email us. A senior manager will be appointed to look into your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can file a complaint with our Data Protection Authority:
Information Commissioner’s Office
Helpline: 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).
If you're calling from outside the UK, you may not be able to use the 03 number, so please call +44 1625 545 700
Cookies are small text files sent by a web server to a web browser and then stored by the web browser on your computer. The data from this file is sent back to the web server with every request the web browser makes from that website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored on your computer and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session and will be deleted from your computer when the web browser is closed.
We only use session cookies on this website and we use this information to:
- Verify if you have logged in.
- Improve the security of this website.